Please check that you do not have active buy / sell orders, as this action freezes your balance until your orders are either executed or canceled.

If you do not have active orders or sent cryptocurrencies and they continue to appear in the frozen balance after 24 hours, please open a support ticket in Frozen amount and we will respond as soon as possible.You will need to send the following information 

  1. Full name 
  2. Amount that is frozen 
  3. The address that it was sent to 
  4. Date of the withdraw/deposit (you can find this in your history)

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